We Guarantee 100% Uptime

Here is what else you need to know

Our terms and conditions exist to make it clear what you can expect from us in terms of service and availability. We spell out our acceptable use conditions so that you are aware of what you can’t use our service for; by and large nothing illegal, cruel or socially disruptive. We explain how we guarantee the highest level of availability of our service and what happens if you feel we have failed to deliver this.

It may seem exhaustive to look at, so feel free to give us a call. One of our friendly advisers can explain what to expect from us and what we require in return. We can be reached by calling 01905 930912.

Download the details

Please click the links below to access PDF versions of the documents.

PlanetStream Acceptable Use Policy

PlanetStream Master Service Agreement

PlanetStream Service Level Agreement

PlanetStream Terms & Conditions

Complaints Policy

In the unlikely event that an issue arises that we are unable to resolve please refer to our Complaints Policy.

Data Protection Policy

You can view or download our Data Protection Policy here.

Corporate Social Responsibility Statement

You can view or download our Corporate Social Responsibility Statement here.

Environmental Policy

You can view or download our Environmental Policy here.

Health and Safety Policy

You can view or download our Health and Safety Policy here.

Ethical Policy

You can view or download our Ethical Policy here.

Anti-Bribery Policy

You can view or download our Anti-Bribery Policy here.

Hospitality & Gifts Policy

You can view or download our Hospitality & Gifts Policy here.

Whistleblowing Policy

You can view or download our Whistleblowing Policy here.